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Refund Policy

Introduction

At TBakMall.com, we aim to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, we are here to help with refunds, exchanges, and returns under the conditions outlined below.

Eligibility for Refunds and Returns

  1. Timeframe:
    • Refund or return requests must be initiated within 24 hours of receiving the product.
  2. Condition of Items:
    • Items must be unused, in their original packaging, and in the same condition as when received.
    • Certain items such as, customized products are non-returnable.
  3. Proof of Purchase:
    • A valid receipt or proof of purchase is required to process any refund or return.

Refund Process

  1. Steps to Request a Refund:
    • Contact our customer support team at Tbakoredesons@gmail.com or call 08148183491, 08108147729.
    • Provide details of your order, including the order number and reason for the request.
  2. Inspection and Approval:
    • Once we receive your item, it will be inspected to ensure it meets the eligibility criteria.
    • You will be notified of the approval or rejection of your refund request within 7 working days
  3. Refund Method:
    • Approved refunds will be processed via the original payment method. Processing times may vary depending on your payment provider.

Exchanges

  1. Defective or Damaged Items:
    • If you receive a defective or damaged product, please contact us immediately for a replacement.
  2. Exchange Conditions:
    • Exchanges are subject to stock availability.
    • Items must meet the same conditions as outlined in the eligibility section.

Return Shipping

  1. Responsibility for Shipping Costs:
    • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
    • For all other returns, the customer is responsible for the shipping costs.
  2. Return Address:
    • Opp. Baptist High Sch, Adeeke Area, Iwo, Osun State

Non-Refundable Scenarios

  1. Late Requests:
    • Requests made beyond the specified timeframe will not be eligible for refunds or returns.
  2. Damaged or Used Items:
    • Items that are returned in a used, damaged, or altered state will not qualify for a refund.

Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page with the updated effective date.

Contact Us

For any questions or assistance regarding refunds and returns, please reach out:

  • Email: Tbakoredesons@gmail.com
  • Phone: 08148183491, 08108147729
  • Address: Opp. Baptist High Sch, Adeeke Area, Iwo, Osun State

Effective Date: 12/12/2024

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